Delivery & Return

Delivery

For the launch of Joli Nous, deliveries throughout Switzerland are free.

The preparation time for your order is 3 to 5 working days after validation of your order (except in exceptional situations).

Once your pretty package is ready, here is an estimate of the time it will take for your order to reach you:

• Standard shipping to Switzerland: 2 to 3 business days

• Standard shipping to Europe*: 5 to 11 business days

• Standard shipping to the rest of the world*: 7 to 15 working days

*In the event of delivery outside Switzerland, administrative and/or customs fees may be applied by the carrier, they are the responsibility of the customer.

Please note that Joli Nous is not responsible for extended delays once shipment is handed over to the carrier.

Back

We want you to be 100% satisfied with your product. If this is not the case, you have 14 days (after receipt of your order) to return your purchases (at your expense) for reimbursement.

Please contact us directly at manon@jolinous.com nous and we will inform you of the procedure to follow for returning merchandise.

Please note that no item can be refunded if the label has been detached, if it is not new, if it has been used, washed or if it is not not in original packaging.

As soon as receipt of your package, you will receive an email to notify you that the refund has been made. Allow a delay of approximately 14 working days to give the Joli Nous  team time to process your return.